The information I collect from you
As your therapist, I need to collect personal information about your health in order to provide you with the best possible treatment. I will collect information from you about your symptoms, your general health history, your name & address, your date of birth & your current GP practise. I will also record symptom changes and new information at each subsequent treatment. This information will be hand-written onto a set of paper notes and stored with your initial consultation form.
Where are the notes held?
These paper notes are held in a locked filing cabinet at Queen Street Consulting Rooms. I have a legal obligation to keep them for 7 years after your course of treatments has completed.
Who sees the notes?
Before your treatment your notes will be accessed by myself or one of the two receptionists that work at Queen Street. They are required to sign a confidentiality contract with regards to patient records. At the end of your treatment they will then be locked away in the cabinet once more. No other person will have access to your notes unless you specifically request, in writing, that another practitioner or person has access to them.
Your rights regarding your notes.
You have a right to see your notes at any time and you have a right to request changes if you notice any factual errors or you can request erasure of information. However, you are not able to request that the notes be destroyed before the legal 7 year period is complete.
Your mobile phone number
Your mobile phone number is stored on my mobile phone so that I can respond to your texts and calls easily and quickly regarding appointment changes or matters to do with your treatment and aftercare. Any personal information sent by text will be deleted immediately after being read. My phone is password protected.
Your e-mail address
Your e-mail address is stored in my contact list on my gmail account. I will only use your e-mail address to send you information about your appointment or relevant information about your health and recovery whilst you are receiving treatments. I will not send you marketing e-mails unless you have subscribed to my mailing list and I will never share your e-mail address with any other party. My e-mail account is password protected. If you have subscribed to my newsletter your e-mail address is also held within my Mailchimp account which is password protected.
Duty of Care
I will not pass your contact details onto anybody else unless, in my professional opinion, I believe you are at severe risk to yourself or others. In this very rare situation, as your practitioner, I have a duty of care to pass on your contact details to the relevant organisation who can give you the support you need.
Covid 19 Track and Trace
With the government’s current ‘track & trace’ system, if I am diagnosed with Covid19 within 48hrs of you coming to see me, I will need to pass on your contact details so that any possible spread of the disease can be controlled. I will inform you of this before each appointment and gain your consent before treatment.
Who to contact if you have any concerns about how your information is being processed
I, Liz leech am registered with the Information Commissioner’s Office (ICO) and am the person you need to contact if you would like access to your notes at any time or are unhappy about how any of your information is being stored or handled. Please don’t hesitate to contact me on 07505355590 if you have any concerns. Alternatively, you can contact the ICO directly on 0303 123 1113.