Cancellation and Lateness Policy
Recent changes to my business set up have led me to
review my policies on cancellations and lateness.
Here at The Body Clinic I
understand that things can change and sometimes appointments have to be rearranged.
In my desire to be effective
and fair to all my clients and myself, the therapist, I ask for at least 24
hours notice when cancelling or rearranging an appointment. This allows for the
slot to be filled, from the waiting list and also means that I don’t suffer any loss
If less than 24 hours notice
is given there will be a charge of 50% of the appointment fee.
If no notice is given and you
do not turn up for your appointment you will be charged the full appointment
In the case of arriving late,
please be aware that your session may be shortened in order to accommodate
others whose appointments follow yours or indeed to enable me to finish work at
the pre-arranged time. You will still be responsible for the cost of the full
If for some reason I am not
on time, if convenient to you, I will make up the extra time or adjust the price
of the session accordingly.
Thanks for your understanding in these matters.